Goods Return / Exchange Policy
- All transactions and/or sales entered into with Security of Things (Pty) Ltd, shall be subject to and governed by our standard terms and conditions of sale, a copy of which is available on request.
- All and any returns and/or refunds shall be governed by our standard terms and conditions of sale. All Security of Things (Pty) Ltd. Warranties and Repairs are limited to carry in.
- No exchange, credit or refund will be done without the original invoice being presented to Security of Things.
- Goods returned for credit or refund must be returned in the original condition and original packaging and are to be returned within 10 days of delivery (This applies to incorrect goods purchased or supplied). All goods returned that are repackaged in the original packaging are subject to a reasonable handling fee in respect of any consumption or depletion thereof. The customer acknowledges that the right to return the goods shall be limited to Security of Things’ discretion, in the event that the goods are partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.
- It is further agreed that no goods will be accepted for return/exchange and/or refund by Security of Things (Pty) Ltdafter the lapse of six months from date of purchase.
- All electronic goods will be tested before any exchange, credit or refund will be issued.
- Security of Things (Pty) Ltd will not be held liable for any loss or costs incurred due to the failure of a product once installed or for any damages suffered by the customer or a third party due to the malfunction of products purchased where the product has been materially altered or has been used contrary to any instructions given by Security of Things.
- Any damage caused by abuse, misuse, unauthorized modifications, tampering, any acts of god or force majeure, incorrect installation, insect infestation, liquid damage, lightening or power surges will not be covered by Security of Things.
- All faulty goods returned within six months of purchase by the consumer will be refunded, replaced or repaired at the customer’s election. (This will subject to points 4, 5, 6, 7 and 8).
- Security of Things (Pty) Ltd reserves the right to refuse any warranty claim if the damage is caused by any factors beyond the specifications or performance levels of the product.
- A repair or exchange of a product within the warranty period will carry a further warranty period of three months, such repairs, however will not extend the duration of the original warranty period.
- In the event that external repairs are necessary, Security of Things (Pty) Ltd will offer a carry in warranty of repair for an equivalent period to that of the supplier.
- Repairs conducted by Security of Things’ repair department will carry a 3-month warranty on that specific repair. Any other faults occurring will be treated as a separate repair.
- Repaired items will not be released to the customer until any payment due in respect thereof has been received.
- Security of Things (Pty) Ltd reserves its rights to charge a handling fee of up to 10% of invoice value on any items that are received for repair that are found to be free of fault or defect, or where reports beyond that of the job card are requested.
- Security of Things (Pty) Ltd reserves its rights to sell/resell all repaired goods which are not collected within 120 days of repair, in order to defray costs.
- In the event that Security of Things (Pty) Ltd does not have stock of goods which have been purchased, then Security of Things (Pty) Ltd shall procure the same or similar goods from an alternative source at the same price subject to the customer’s consent. Security of Things (Pty) Ltd shall not be liable for shortage of stock in circumstances that are beyond the control of Security of Things (Pty) Ltd
- Additional non-returnable items:
- Gift cards
- Promotional Coupons
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@decurityofthings.co.za.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@securityofthings.co.za and send your item to: Murrayfield Corner, 358 Rossouw Street, Murrayfield, Pretoria, 0184.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Murrayfield Corner, 358 Rossouw St, Murrayfield, Pretoria, 0184.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@securityofthings.co.za for questions related to refunds and returns.